Virgin Media is introducing a new service called Smart Support for its internet customers in the UK. This service provides round-the-clock assistance to ensure smooth operations year-round. Smart Support automatically monitors broadband performance and offers immediate help to users facing speed or connectivity issues. It aims to prevent disruptions that can interrupt online activities like streaming or remote work.
Additionally, Virgin Media can remotely address issues overnight to avoid daytime disturbances. If necessary, customers may receive recommendations for WiFi Pod or Hub upgrades to enhance whole-home coverage. In severe cases, customers can schedule an engineer visit at no extra charge.
Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of reliable connectivity and the network’s ability to quickly resolve issues through Smart Support. Virgin Media is implementing this service for all customers without any additional fees, ensuring continuous support for staying connected.
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