All EE customers are on high alert due to a resurgence of a convincing text message scam that has recently appeared. The scam prompts recipients to claim their “EE reward points” urgently before they expire by clicking on a link that directs them to a fake EE website. Despite the appearance of legitimacy, the message is a scam intended to steal money and personal information, with reports indicating a rise in incidents this month.
Concerned EE users have taken to online forums to warn others about the scam. One user shared, “I received a text this morning regarding my rewards. I clicked on the link, and it looked like a genuine EE website. Please be cautious.” Another user admitted, “I fell for a scam text about EE rewards and provided my phone number. I quickly realized it was a scam and exited the site.”
Phonely, a cybersecurity firm, has observed an increase in reports on its scam-tracking platform, “Who Called Me,” showing that fraudulent messages are being sent from random numbers posing as EE. The firm advises mobile users to be wary of unexpected messages related to rewards, prizes, or expiring benefits.
Bryn Thompson, Phonely’s Marketing Director, emphasized the deceptive nature of these texts, stating, “Scammers craft convincing messages that can catch people off guard easily. It’s crucial not to click on links in unsolicited texts. When in doubt, contact your mobile provider directly using official contact information.”
EE has clarified that it does not operate a points or rewards program and has provided an example of the scam message to help customers identify it. The company advises recipients to ignore such messages and refrain from clicking on any links.
The fraudulent text message reads: “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
EE reiterated that the message is not legitimate and cautioned against clicking on unknown links in text messages, responding to the sender, calling the provided number, or sharing personal or financial details.
To stay safe, EE customers are advised not to click on any links or disclose personal information if they receive a message regarding reward points from the company.